Refund policy
: : What About Returns? : :
Local Drop Off: Returns/exchanges can be brought back to the return bin next to the pick-up locker within 30 days for online store credit. Please make sure tags are attached to merchandise. Store credit will be applied to your online profile and can be use at your leisure. Store credit does not expire. NEW merchandise must be returned in original packaging (unopened), with tags attached, and must be unused/unworn. All sale and/or clearance items are final sale. Returns with special circumstances will be dealt with on a case by case basis.
Damaged Goods: While every effort is made ensure that our resale merchandise is in excellent condition (OR disclosed to you when it's not), we are all human and can miss minor things when sorting through items. We offer a 100% money-back guarantee on items having damage that was not disclosed in the product listing online, excluding shipping fees. Please keep in mind that damage needs to effect the item or article of clothing in a way that prevents wear or effective use to qualify for a money back refund. Damaged items do not need to be returned. Simply email us a photo of the damage, and we will process your refund.
Shipped Back: Items purchased online can be shipped back to us, at the expense of the customer, within 30 days for an online credit refund. A flat fee return rate of $10 will be retroactively deducted from your refund, to cover our initial shipping costs. Please make sure tags are attached to merchandise. NEW merchandise must be returned in original packaging (unopened), with tags attached, and must be unused/unworn. All sale and/or clearance items are final sale. Returns after 30 days or returns with special circumstances will be dealt with on a case by case basis.
How To Start A Return Request:
1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.