HAVE QUESTIONS?



CRUISE THROUGH OUR FAQ'S


If we haven't answered your question, please reach out to us - we are here to help.



: : Shopping Our Site // Tips + Tricks : :


⋒ We add hundreds of items to our stock weekly! Check in regularly to see what's new - you can also organize collections by date to get the newest added items on top.


⋒ We do our very best when adding items to our Gender Neutral collection but this is a subjective process - we suggest taking a peek through both the boys + girls collections to cover all your bases.


⋒ We are resale which means there is only ONE of everything - adding it to your cart does not guarantee it's yours. The only way make sure you are getting an item is to complete your purchase.


⋒ We try to capture product colours to the best of our ability. Sometimes garment colours are not exact due to photo lighting.



: : I Get CASHBACK For Shopping Online?! : :


You CERTAINLY do! Currently our in-store acorn points are not transferrable to our online shop BUT we have introduced Online Acorns! MAKE SURE YOU ARE LOGGED INTO YOUR ACCOUNT WHEN YOU SHOP - you will automatically receive 2% cashback on all your purchases! Your credit will show up on your account and you can use your well earned $$ at your leisure. 


: : How Do I Know What I'm Getting? : :


The Sharing Squirrel carefully sorts and selects all items that end up in our shop. We fully disclose the condition of all merchandise and leave it up to you. Please read through individual descriptions for information about the condition of each piece. 


PLEASE KEEP IN MIND - as we are mostly resale based, there is only 1 of each item. Items that are in your cart aren't yours until your purchase has been completed. 


 OUR LISTING TERMINOLOGY:


BNWT: Secondhand items that are still new with tags.

EUC: Excellent used condition, showing very little signs of wear - free of stains, rips, fading, or damage.

GUC: Good used condition, showing minor signs of wear - free of stains, rips or damage.

PLAY: Used condition, showing signs of wear - stains, small rips or damaged will be disclosed. 



: : How Will I Get My Items? : :


Orders are filled and shipped within 4 days. You will receive email + SMS updates along the way - awaiting fulfillment, awaiting shipment + shipped.


SHIPPING / PICK-UP OPTIONS:


> FREE In-Store Pick Up


> FREE Shipping on Orders over $100 (before tax) in Canada (does not include YK, NWT + NU)


> $10 Flat-Fee Shipping in Ontario + Quebec


> $14 Flat-Fee Shipping - AB, BC, MB, NB, NF, NS, PEI, SK


> $32 Flat-Fee Shipping - YK + NWT + NU


> $16 Flat-Fee Shipping to the U.S.A


Please inquire about International Shipping.



: : What About Returns? : :


In Store: Returns/exchanges can be brought back to the shop within 21 days for exchange OR store credit. Please make sure tags are attached to merchandise. Store credit will be applied to your in-store profile and can be use at your leisure. Store credit does not expire. NEW merchandise must be returned in original packaging (unopened), with tags attached, and must be unused/unworn. All sale and/or clearance items are final sale. Returns with special circumstances will be dealt with on a case by case basis.


Online: Items purchased online can be shipped back to us, at the expense of the customer, within 30 days for an online credit refund. If your order qualified for free shipping, and the items returned drop your order total below the $100 free shipping threshold, then our flat-fee shipping charge of $10 will be retroactively deducted from your refund, to cover our initial shipping costs. Please make sure tags are attached to merchandise. NEW merchandise must be returned in original packaging (unopened), with tags attached, and must be unused/unworn. All sale and/or clearance items are final sale. Returns after 30 days or returns with special circumstances will be dealt with on a case by case basis. 

 

Damaged Goods: While every effort is made ensure that our resale merchandise is in excellent condition (OR disclosed to you when it's not), we are all human and can miss minor things when sorting through items. We offer a 100% money-back guarantee on items having damage that was not disclosed in the product listing online, excluding shipping fees. Please keep in mind that damage needs to effect the item or article of clothing in a way that prevents wear or effective use to qualify for a money back refund. Damaged items do not need to be returned. Simply email us a photo of the damage, and we will process your refund.


Please note that car seats are always final sale.


Returns/Exchanges can be shipped back to us at:

55 Pinebush Road 

UNIT 500

Cambridge, ON

N1R 8R5



: : How Can I Pay For My Order? : :


Our secure online checkout system accepts all major credit cards and PayPal.



: : How Can I Sell To You ? : :


We currently only take in person selling appointments at our brick + mortar location in Cambridge, ON. We do not buy items via mail in. If you are local to us and would like to learn more of selling to us CLICK HERE. You can also book an appointment below.



Use your points at your leisure to save money when you shop online!